Return and Refund Policy

If at any time you are not 100% satisfied with the quality of your purchase, we want to know. Your feedback enables us to continually improve our premium product line and provide you with the most effective products to meet your individual needs.


Contact Customer Service by phone: (833)PURE.LAB

Contact Customer Service by email: cs@purelabglobal.com


You may return any new or unused Pure Lab product(s) that have been purchased within 30 days of purchase for a full refund or exchange, minus the shipping and handling charges. Returns must have a Return Merchandise Authorization (RMA) number and original Pure Lab invoice receipt or online packing slip. Refunds will be made in the form of original payment. Refunds may take up to 7 days once the returned product has been received.  For assistance and to receive an (RMA) please contact our customer service department.


Contact Customer Service by phone: (833) PURE.LAB

M-F 9:00am-5:00pm EST.


Contact Customer Service by email: cs@purelabglobal.com


To Properly Return Your Order:


  1. Contact Pure Lab Customer Service Department to receive a Return Merchandise Authorization number and return instructions.
  2. Repackage merchandise securely in its original container, if available, with the receipt or packing slip. Write the RMA number on the receipt or slip.
  3. Write the RMA number on the outside of the box used to ship the product back.
  4. Address Return Package


Address: 14100 McCormick Dr. Tampa FL 33626


  1. Ship the package back to Pure Lab via your preferred carrier.



Rules & Restrictions for Returns


Returns of any Pure Lab product requires a Return Merchandise Authorization (RMA) number provided by Pure Solution’s Customer Service Department. Any package that is sent back to Pure Lab without an RMA will be considered an unauthorized return and may be refused at the cost of the sender.  When a return contains more than one of any product SKU, Pure Lab will only accept one opened bottle of each such SKU for refund. All other bottles must be sealed with the original safety seal. Once a refund has been applied, future refund requests will be refused for that same SKU.  All return shipments must be prepaid and shipped via the carrier of your choice. We encourage our customers to obtain a tracking number from their carrier to track the shipment. Pure Lab is not responsible for items that do not return to our warehouse. Shipping and handling charges on all orders are non-refundable. Pure Lab reserves the right to refuse a refund request if it does not comply with this policy. Pure Lab will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.


Refused Shipments


A refused shipment occurs when a customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Pure Lab Customer Service Department for a return will be charged a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and maybe refused a refund request. No refused shipments packages will be refunded until the original package arrives back to our warehouse from the postal carrier which can take up to one month.


Damaged or Defective Items


In the event a product is damaged or defective upon delivery, please contact us and we will cover all costs including shipping to replace your product.


Order Cancellations


Items may not be cancelled once an order has been shipped. After you receive your order, simply follow our return instructions to obtain an RMA by calling customer service at (833) PURE.LAB, during normal business hours.

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